Q2 Earnings: Andy Jassy on Amazon Stores growth, delivery speed, and AI shopping

In the following excerpt from Amazon's second quarter earnings call, Andy Jassy discusses how the Stores team continues to innovate and deliver for customers: We added millions of new products to our selection, including over 700,000 from notable brands. We’ve also expanded ultra-low-priced selection on Amazon Haul in the U. S.

by nearly 20x since launch, and now have over six million items priced under $10. We continue offering everyday low prices that meet or beat competitors, as well as deep discounts and savings during sales events.

We’re pleased with the customer response to Prime Day, where customers shopped millions of deals, including more than 80% at our lowest price of the year and hundreds of thousands discounted by 40% or more. We’re the second largest grocer in the U. S. , and our Grocery business continues growing quickly across perishables and non-perishables.

The number of monthly active perishables customers grew over 50% since the start of the year, Same-Day Orders with perishables average over 3x more units per order, and fresh groceries now make up six of the top 20 best sellers on Amazon. com.

We grew the number of new customers for Amazon Pharmacy by more than 2x in the first six months of the year, and same-day prescription deliveries nearly 5x. We also saved customers nearly $250 million so far this year in out-of-pocket costs, up more than 400% year-over-year.

We continue speeding up overall delivery, and once again achieved record delivery speeds for customers in the first half of the year. We offer millions of items for Same-Day Delivery with Prime—up to 40x more selection than a typical big box retail store—and our same-day network continues to expand.

Globally, we delivered over 40% more items same-day or overnight in the first six months of the year than the same period last year. We also continue to expand our ultra-fast service, Amazon Now, which offers delivery in 30 minutes or less on thousands of everyday essentials. We added 80 new cities and towns across the U. S.

and several major cities in Egypt in Q2, and Amazon Now is available in nine countries and over 250 cities and towns globally. We continue to see strong customer response, with over 80% growth in gross sales and units sold quarter over quarter, and we served over 60% more customers QoQ.

We recently launched Amazon Supply Chain Services so any business can move, store, and deliver everything from raw materials to finished products using the same supply chain that supports Amazon, and we already have several large customers, including Procter & Gamble, 3M, Lands' End, and American Eagle Outfitters.

The Stores team also continues to innovate and deliver for customers with AI. Customers love Alexa for Shopping, our agentic AI shopping assistant. It offers personalized recommendations, product comparisons, price history, and the ability to automate shopping through features like Price Alerts and Auto-Buy.

Over 350 million customers have used it in the last 12 months, and engagement accelerated in Q2, with active users nearly doubling, and interactions up over 5x year-over-year.

We also expanded Amazon Lens —which lets customers take a photo of anything they see and instantly find the same or similar items on Amazon—to ten additional countries, and it’s now available in 21 countries around the world. For more, read Amazon's second quarter results. Trending news and stories Amazon.

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