The Amazon FBA Perk You May Not Know About

offers a perk to sellers who use its fulfillment services, one they may not know about; but for anyone who has ever encountered the problem of products going missing upon arrival at Amazon fulfillment centers, they probably wish the benefit applied to all of the items they sell through the FBA program.

In an April 20, 2026 post, Amazon said it automatically creates investigation claims on missing inbound inventory on sellers’ behalf – but only for qualifying products over $50, “drastically reducing time to reimbursement.”

For all other missing inventory, Amazon requires sellers to identify the problem and file cases themselves – leading to a delay in getting reimbursed. Amazon wrote, “A single missing unit in a shipment can represent hundreds of dollars in unrecovered inventory costs.”

But why wouldn’t Amazon automatically investigate all missing inbound inventory, sellers may well ask. It’s unclear when the new policy took effect – sellers complained a year ago about the problem on a Reddit thread where one seller responded, “We have been in same situation multiple times. Items were lost after they were received at Amz warehouse.

They refused to reimburse claiming we didn’t send them the item. Only happened to high value items.” Amazon’s April 20th post listed another perk for high-value inventory.

Sellers may also be familiar with FBA Grade & Resell (“Amazon professionally inspects and grades eligible returned items across four condition tiers – Like New, Very Good, Good, and Acceptable – and automatically relists them as used products, helping offset the cost of a return”).

But sellers may not be aware that for items priced above $50 that are enrolled in the program, Amazon offers dedicated returns support: “For items priced above $50, cases involving damaged, missing components, or materially different returns are escalated to a dedicated support team with a 48-hour review and processing window.”

Sellers enrolled in Amazon FBA had a chance to ask questions in a dedicated thread on April 29th, including questions about its new reimbursement policy that took effect last year, which began basing the amount on the sourcing cost of the product, excluding costs such as shipping, handling, customs duties, or other costs.

“We do not reimburse for any additional costs beyond the product’s sourcing cost,” an Amazon moderator confirmed during the Q&A.