Return window overrides now available
You can now set return window overrides by market for specific collections, products, or variants. Overrides let you choose a different return period than your default return window - for example, 14 days for seasonal items instead of your standard 90 days. How it works * Overrides replace the default return window: If an item matches an override, that override's return window gets applied instead of your default or market-specific window. * The shortest override wins: If an item matches more th
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Changelog What’s new in Shopify Back to Changelog September 29, 2026 Return window overrides now available You can now set return window overrides by market for specific collections, products, or variants.
Overrides let you choose a different return period than your default return window - for example, 14 days for seasonal items instead of your standard 90 days. How it works * Overrides replace the default return window: If an item matches an override, that override's return window gets applied instead of your default or market-specific window.
* The shortest override wins: If an item matches more than one override, the shortest matching return window applies. * Final sale still wins: Items marked as final sale can't be returned (or cancelled), even if they also match a return window override.
* Default rules apply otherwise: If an item isn’t final sale and doesn’t match an override, your market-specific return window applies. If no market-specific rules are set, your default return window applies.
Where to set it Settings Policies Return and cancellation rules Select specific market rules to modify You can then select a target collection, product, variant to apply a return window override to. Example Set a 14‑day window for your “Holiday 2026” collection while keeping your storewide default at 90 days. Learn more in return window overrides.
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This briefing is based on reporting from Shopify Changelog. Use the original post for full primary-source context.
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