eBay.com: Auction sales are final and must be paid

eBay have recognised that there’s nothing more frustrating than an auction ending just for the winning bidder to show a bit of buyers remorse and submit a cancellation request. Now, from the 13th of May, winning bidders will be forced to follow through and pay – eBay. com are removing the option for buyers to cancel winning bids.

This is really important, as removing the winning bid sometimes means a long drop down to the underbidder. It’s not fair on the seller and it’s kinda not fair on other bidders either who may have missed out on the chance of a bargain if they hadn’t been outbid. Moral of the story, only bid what you’re willing to pay!

Auctions on eBay work best when winning bidders follow through and pay. You have told us that canceled bids disrupt your sale, hurt the item’s value, and create overhead. To better protect you, we’ll be removing the option for buyers to cancel winning bids. – eBay.

com What this means for you Fewer cancellation requests – US buyers will no longer be able to submit cancellation requests after winning auctions. Auction sales are final – While US buyers can still message you directly to request a cancellation, it’s up to you to grant or reject.

eBay policy states all auction sales are final and fully supports you in declining the request. Protection from negative feedback – If the buyer leaves negative feedback due to a declined cancellation, you can request its removal through Seller Help within 90 days of the sale.

eBay also published some FAQs to give guidance if a buyer tries to cancel a winning bid – short story, tough luck for them and you don’t have to cancel their bid! What should I say if a buyer is confused about why they can’t cancel? – You can let them know that this is an eBay policy.

Once an auction ends and they’ve won, cancellations are disabled and the order is considered final. If they have concerns or questions about the policy itself, they should contact eBay directly. What if the buyer sends me a message to request cancellation?

– Per eBay’s User Agreement, auctions are considered binding and buyers aren’t allowed to cancel an order themselves after winning an auction. If a buyer messages you to cancel an auction order on their behalf, you will not be required to do so, however you can choose to if you prefer. Which of my orders are covered by the new cancellation policy?

– All orders resulting from auctions where the transaction takes place on the US site are covered by the new policy. Does this cancellation policy change apply to eBay Live? – No, currently this updated cancellation policy only applies to transactions resulting from auctions on our core US marketplace.