Home Depot expands Pro platform with AI and project management features
Home Depot expanded its Pro Xtra platform with AI tools and project management features, giving contractors a single workspace to manage jobs, materials, pricing, and delivery across millions of SKUs. This is a B2B retention play targeting professional contractors who currently split spending across multiple suppliers.
Home Depot locking contractors into a proprietary procurement ecosystem threatens brands that rely on contractor word-of-mouth and repeat B2B purchases — if pros reorder through Home Depot's platform by default, Amazon Business and Walmart Business lose consideration.
Brands selling tools, fasteners, or building materials on marketplaces should audit their B2B sales share now and consider Amazon Business pricing tiers to stay competitive.
This is platform consolidation at the B2B layer — Home Depot is building a sticky procurement moat that mirrors what Amazon Business has done, accelerating the battle for contractor wallet share and compressing marketplace brands' access to high-LTV professional buyers.
Check Amazon Business reports under 'B2B Sales' — if contractor-adjacent categories (tools, hardware, materials) show declining repeat order rates in Q2 2026, Home Depot's platform is likely pulling volume.
In the next 30 days, set up or refresh Amazon Business quantity discounts and net-30 payment terms to give pros a reason to stay on-marketplace instead of consolidating at Home Depot.
Bottom Line
Home Depot's Pro platform locks contractors in, shrinking B2B marketplace volume for hardware brands.
Source Lens
Analyst Intelligence
Research or editorial analysis that adds market context beyond the official announcement.
Impact Level
medium
Home Depot's Pro platform locks contractors in, shrinking B2B marketplace volume for hardware brands.
Key Stat / Trigger
No. 4 ranking in Digital Commerce 360 Top 2000 database
Focus on the operational implication, not just the headline.
Full Coverage
The Home Depot is expanding its digital Pro platform for professional contractors, adding project management capabilities and artificial intelligence (AI) tools. The home improvement retailer seeks to deepen relationships with its Pro customer base.
It said it designed the updated experience to help contractors manage projects, materials and business operations from a single digital workspace, reducing reliance on multiple disconnected tools. It has made the experience available to members of its Pro Xtra loyalty program.
The new platform moves beyond ecommerce transactions to function as a centralized project management system. Features include project planning tools that allow contractors to organize jobs with customized delivery preferences, pricing and inventory visibility across millions of items available in stores and fulfillment centers. The Home Depot Inc. ranks No.
4 in the Top 2000 Database. The Digital Commerce 360 database ranks North America’s largest online retailers by their annual ecommerce sales and more. Additionally, Home Depot is the top-ranked retailer in the Top 2000’s Hardware & Home Improvement category.
Charts & Data Home Depot expands AI, B2B as it grows online sales in Q4 Mark Brohan | Feb 25, 2026 Upgrades to AI in Home Depot’s Pro platform A key addition is an AI-powered Material List Builder. It interprets project requirements and generates material lists with the goal to speed up job quoting and purchasing.
The company said the tool integrates directly into project planning workflows. Other enhancements include real-time delivery tracking for large and bulky items such as lumber and drywall, as well as scheduling tools that allow contractors to coordinate deliveries from multiple locations to a single job site.
The platform also includes expanded purchase history and shared account access, enabling teams to collaborate while maintaining administrative oversight. “Pros run their business from the truck, the jobsite and our aisles – not a desk,” said Mike Rowe, executive vice president of Pro at Home Depot, in a statement.
“Our upgraded Pro site experience provides tools that work the way Pros do, by integrating project management into their mobile workspace to help them oversee entire jobs, not just individual purchases.” The digital workspace is available through Home Depot’s website and mobile app at no cost to Pro Xtra members.
The company said the expansion is part of a broader effort to build an integrated ecosystem of tools and services for professional customers. Home Depot operates 2,359 retail stores and more than 1,250 SRS Distribution locations across North America. It said it employs more than 470,000 associates.
Home Depot is moving beyond transactions into workflow and project management. That could raise the bar for other sellers to embed AI, logistics visibility and jobsite coordination directly into their digital platforms. Sign up Sign up for a complimentary subscription to Digital Commerce 360 B2B News.
It covers technology and business trends in the growing B2B ecommerce industry. Follow us on LinkedIn, X (formerly Twitter), Facebook and YouTube. FavoriteThe post Home Depot expands Pro platform with AI and project management features appeared first on Digital Commerce 360.
Original Source
This briefing is based on reporting from Digital Commerce 360. Use the original post for full primary-source context.
Style
Audience